CGV - echofab

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Overview

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

In order to be returned, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain types of merchandise cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, flammable liquids or gases.

Other non-returnable items :

Gift cards
Downloadable software
Certain health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In certain situations, only partial reimbursements are granted:

Book showing signs of use
CD, DVD, VHS cassette, software, video game, cassette or open vinyl record.
Any item that is not in its original condition, is damaged or is missing parts for reasons that are not due to an error on our part.
Any item returned more than 30 days after delivery.

Refunds

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We'll also let you know whether or not your refund has been approved.

If your request is accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds

If you have not yet received a refund, please check your bank account first.

Then contact your credit card company, as it may take some time before your refund is officially recorded.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all this and still have not received your refund, please contact us at {email address}.

Promotional items

Only regular-priced items can be refunded. Items on sale cannot be refunded.

Exchanges

We will only replace items if they are faulty or damaged. If you wish to exchange it for the same item, please send us an e-mail to {e-mail address} and send your item to : {physical address}.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

If the item was not indicated as a gift at the time of purchase, or if the gift recipient had the order shipped to you as a gift at a later date, we will send a refund to the gift recipient, who will be notified of your return.

Shipping returns

To return your product, you must send it by post to the following address: {physical address}.

You are responsible for paying your own return shipping costs. Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

The delivery time of the exchanged product may vary depending on where you live.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.

Terms & conditions